Shipping | Returns | Refund Policy
Thanks for shopping with EcoShackNZ. We are excited to join you on your path towards a sustainable future.
EcoShackNZ dispatch all of our products using minimal and compostable packaging.
All of our parcels are dispatched using track and trace, our customers will receive an email notification which will include tracking details once item(s) are dispatched.
Shipping may take up between 7-21 business days.
Please be advised that there are still issues with both international and domestic shipping and deliveries caused by the covid-19 pandemic. EcoShackNZ will not be responsible for delays in deliveries caused by courier companies especially if the order was dispatched within the specified timeframe.
That being said, we aim to provide you with a seamless, sustainable shopping experience. In the event you are experiencing shipping delays with your order, please reach out to our friendly customer service team for support.
EcoShackNZ will not accept returns of incorrect product purchases and all items that are on sale and/or clearance. We will accept returns of selected non-personal products providing the following occurs:
(a) The return has been received no later than 14 calendar days from the date you received it.
(b) The item must be unused and in the same condition that you received it. Your item must be in the original packaging and needs to have the receipt or proof of purchase.
(c) The buyer (customer) is responsible for return shipping costs.
EcoShackNZ will not refund items that are on sale and/or on clearance, unless required by law.
We reserve the right to provide you with a store credit in lieu of a refund.
Once we receive the item, we will be required to inspect the item and, if your return is approved, we will send you an email of store credit to the value of the product/s cost.
Original shipping charges are non-refundable. You will be issued your online credit via email and it will be accessible at checkout. If a Gift Card was used in the purchase, refund will be in a form of an online credit.
How do I change or cancel my order?
Please contact us as soon as possible if you need to modify or cancel your order.
Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made.
Please note that any orders that have already been packed or shipped cannot be modified or cancelled.